Welcome to Sands And Sky Adventures

(“we,” “our,” or “us”). By booking a tour, purchasing tickets, or using our website, you agree to comply with these Terms and Conditions.

1. Booking and Payments

  • All bookings must be made through our website, authorized agents, or directly with our team.
  • Full payment or a deposit is required to confirm your reservation.
  • We accept [list payment methods, e.g., credit cards, PayPal, bank transfers].

2. Cancellation and Refund Policy

  • Customer Cancellations:
    • Cancellations made [X] days before the tour date are eligible for a [full/partial] refund.
    • Cancellations made less than [X] days before the tour date may not be refunded.
  • Tour Operator Cancellations:
    • If we cancel due to weather, safety concerns, or unforeseen circumstances, we will offer a full refund or reschedule your tour.

3. Health and Safety

  • Participants must ensure they are physically fit for the chosen activity.
  • We are not liable for injuries, accidents, or health-related issues that occur during the tour.
  • Customers must follow all safety guidelines provided by our guides and instructors.

4. Travel Insurance

  • We strongly recommend purchasing travel insurance to cover cancellations, medical expenses, and unexpected events.

5. Liability and Waiver

  • By participating in our tours, you acknowledge that adventure activities carry inherent risks.
  • We are not responsible for personal loss, damage, or delays caused by third parties or unforeseen circumstances.

6. Code of Conduct

  • Participants must respect local laws, customs, and the environment.
  • We reserve the right to refuse service or remove participants from a tour if their behavior is disruptive or unsafe.

7. Privacy Policy

  • Your personal data will be handled according to our Privacy Policy [Insert link if available].

8. Changes to Tours and Services

  • We reserve the right to modify tour itineraries, pricing, or services due to weather, safety concerns, or operational reasons.

9. Governing Law

  • These Terms and Conditions are governed by the laws of [Your Country/Region].

10. Contact Us

For any inquiries regarding these Terms and Conditions, contact us at:
📧 sands.skyuae@gmail.com
📞 +971 52 976 7813
📍 Dubai, United Arab Emirates